HOW DO I RETURN AN ITEM?
We want you to be happy with your Blighty Beat purchases, but if you do need to return something that you are unhappy with, we will offer a refund, an exchange or a credit note if preferable, on any item excluding swimwear, and pierced jewellery. All you need to do is post it back to us and follow these steps:-
1. Email us on firstname.lastname@example.org to obtain your returns authorisation code
2. Send it in a securely wrapped parcel
3. Enclose the completed returns form
4. Enclose your receipt
5. Send it within 10 working days of receiving your item.
6. Keep your postal receipt in case royal mail loses your item.
The post office date stamp will be proof of your posting within the 10 working days’ time policy.
Items must be returned at your own cost. We regret that we are unable to refund the cost of postage. Blighty Beat does not accept liability for any damages during return transit. Customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Royal Mail First Class Recorded delivery.
Once the returned goods have been received we will process your refund to the card from which the original payment was made or back to the PayPal account.
Please be aware that in the interest of hygiene we do not accept returns of swimwear or pierced jewellery. This does not affect your statutory rights.
If you wish to return an item for refund or exchange please be aware that:
All original tags must be attached.
All items must be unworn.
Items must be returned in the same condition as they were received.
Returns will not be accepted if:
Original tags have been removed.
Tags have been ‘re-attached’ by customers.
Items appear to have been worn or have any odours.
Items are not in a saleable condition.
Please DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers. We would also advise you not to try on clothing if you are wearing perfume or deodorant which could leave a scent on the item or if you have been smoking. We also ask that you store items that you intend to return us in a safe place away from cigarette smoke and cooking smells as we cannot accept items that are returned to us with an odour.
You will find your returns form enclosed in your order parcel. If you do not have a return form or if you require another please email and we will email you a printable version.
HOW LONG WILL MY REFUND TAKE?
It can take up to 28 days depending on bank, it is usually a lot shorter.
CAN I RETURN AN ITEM I BOUGHT ONLINE TO THE STORE?
Yes, no problem at all. You will need to bring the card you paid with and the card holder must be present.